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All purchases at dohtheme.com are covered by our "7 Days Money Back Guarantee". Usage of our products for 7 days, will assure of our high quality Style and in case you are not convinced, you can ask for refund, which would be duly processed back for you. Please read the guidelines governing the refund policy.
1. We issue refund if:
- You encounter any issues with our products that can not be resolved by us after 7 days since your purchase. In order to resolve any issues with our products, we will need to ask for full access to your website and server, including FTP account, database account and XenForo Admin account in order to troubleshoot them. If you are not able to provide those accounts in a timely manner we will not be able to give you a refund
- Our product does not include all features that are described in our feature lists.
- Your server does not meet the technical requirements (for each our product's requirements)
- You made custom modifications to our products thus make it not working properly
- You had script conflicts with other 3rd party softwares that are used in your XenForo website.
- Refund is not applicable on membership renewals.
- You may not refuse to cooperate with our technical support technicians in an attempt to undermine our capability to assist you with resolving any issues.
- All requests for refund must be made via our Tickets system within the refund period
- Refund are processed by the same payment processor that you used to purchase at dohtheme.com. It can takes up to 7 business days after the refund request are made.